An online order is processed once payment has been accepted by Vedic Vanna. Vedic Vanna reserves the right to refuse orders placed by customers involved in any previous problems involving payment. Vedic Vanna also reserves the right to request any necessary information from the customer, such as proof of identity or proof of address. If the customer does not respond within 5 days, their order will be automatically cancelled. Vedic Vanna is only committed to carrying out received orders if stocks allow it.
Shipping to mainland India
Purchases are shipped from our warehouse in Gurugram (India) by reputed courier agencies. Please allow following number of days from receipt of your order.
- For India orders– All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days.
- For International orders– All international orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day.
Our delivery times are the following:
10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
- Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However Vedic Vanna takes no responsibility for goods signed by an alternative person.
- Vedic Vanna is not responsible for damage after delivery.
- For any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.
- Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments
- Any order placed on national holidays will be shipped the next working day.
During Festivals period, our logistics workshop is facing a large flow of orders … a delay of 1 to 2 days is possible, we thank you in advance for your indulgence.
The Customer has the choice between several modes of delivery, the costs and the delivery times vary:
- For India Orders:
- We ship products throughout India and all orders of Rs 1500 and above qualify for free domestic shipping. However, there is a flat shipping charge of Rs. 70 if your total order value is less Rs. 1500.
- We also ship internationally across all countries ( except - ITALY, SPAIN and BRAZIL). Shipping and handling rates vary based on the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
Shipping is handled by our delivery agents. Vedic Vanna cannot be held responsible for any delivery delays.
Returns & Exchanges
Any customer may request the exchange of his article within 14 days from the order's date. Returns of orders shipped are at customer's expense.
The product for which the Customer requests an exchange must be intact, unopened and in its original packaging. The Customer must enclose with his shipment the product, the number of the order concerned by the return, the designation of the product(s) concerned by the return, as well as an exchange request or purchase order.
The return request we advise you write to email@example.com with image of the product and receipt.
We recommend the customer uses a delivery service that provides a tracking number. Without a tracking number, we cannot accept any returns.
If the returns request is refused by Vedic Vanna, it will then be returned to the customer with no charge and they will receive no refund or exchange. If a product is returned without a returns request attached, then Vedic Vanna will automatically create and send the Customer a gift card.
When the order was accompanied by a conditional gift - for example, a gift offered only if a minimum order amount was reached, such as the Goodie Samples - if you return products and the remaining amount of your order no longer fulfills the conditions of the offer, in this case you must also return the gift to be refunded (see our terms & conditions for more details).
Vedic Vanna gift cards are can be spent on any available products on our e-store and are valid for a year. Gift cards cannot be redeemed in conjunction with any other offer and are only valid one at a time.